Resources

Support Services

Support Services
Mobitor is dedicated to exceeding the expectations of our customers. Our highly trained support services staff provides:

Full support of users in the field environment

Efficient determination of device, network & software issues and speedy resolution

Flexible hours of support tailored to your needs

Full call tracking of all cases – cause and resolution based

Detailed reporting on all call center performance metrics

Delivery on customized service level agreements

Supervisor/head office web reporting of case details